Terms

KvikCall Agents is provided by BNC Software, CVR 46350553, Dyssegården 24, 1. tv., 7500 Holstebro, Denmark. An account's owner accepts these terms and the data processing agreement when the account is opened.

1. The plan's monthly charge is taken in full every month and added to your balance. It is not refunded. We give 30 days' notice of price changes.
2. Calls, numbers and rent are paid from the prepaid balance. At $0 calls in progress finish and new calls are refused.
3. A call is billed per second from the moment it is answered. Time with staff, from the hand-over to the end, is billed as staff minutes; all other time (the agent, menus, waiting) as agent minutes.
4. Numbers are registered to your customer's company. You may resell them to your customers. We may ask for their documents; you provide them within 1 business day.
5. Numbers take incoming calls only. Calls out go only to staff mobiles confirmed by SMS code.
6. Telling callers that they talk to an AI, and any notice about recording, is your duty and your customer's.
7. The AI platform you connect is your choice and your processor. We deliver the call to it.
8. A number stays yours until your account ends. To give one up, write to [email protected].

Data processing agreement

1. Your customer is the controller, you are its processor, and KvikCall (BNC Software) is your sub-processor for carrying calls and logging them.
2. We hold caller numbers, call times and lengths, who answered, staff names and mobiles, and your customers' company details. We never hold audio, recordings or transcripts.
3. Caller numbers are removed from call logs after 12 months, or 30 or 90 days when you choose so per customer. Amounts are kept for 5 years for bookkeeping.
4. Data is stored in the EU. Sub-processors: Hetzner (servers, Finland), our number supplier (Ireland), Stripe (payments), GatewayAPI (SMS codes, Denmark), Cloudflare (network). Changes are mailed 30 days ahead.
5. We tell you without undue delay about a breach that affects your data.